Return and Refund Policy

If something is not right

Your satisfaction matters to us. If something is not right with your order, we are here to make it right.

Contact us:

No need to send anything back

Orders on this store ship from our Asia fulfilment centre, so instead of asking you to post a band back, we resolve issues from photos.

Defective, damaged or wrong item

If your band arrives defective, damaged in transit, or is not what you ordered, email us within 14 days of delivery with:

  • Clear photos of the issue
  • Photos of the packaging, if relevant
  • Your order number

Once we have reviewed the photos, you choose: a full refund to your original payment method, or a free replacement. You do not need to return the item.

Wrong size

If your Apple Watch band does not fit, email us within 14 days of delivery with a photo of the band next to your watch and we will send you the right size at no extra cost. We can do this once per order. WHOOP bands come in one size, so there is nothing to swap. Not sure of your size? Check the Watch Guide before you order.

Change of mind

Because orders on this store ship from our Asia fulfilment centre and cannot be restocked, we are not able to accept change-of-mind returns. If you are unsure about a design or size before ordering, message us and we will gladly help you choose.

What is not covered

  • Normal wear and tear, or damage caused after delivery
  • Minor scuffs or dents to the outer shipping packaging, when the band inside is undamaged

How refunds work

When a refund is approved, we process it straight away to your original payment method. Depending on your bank or card provider, it can take a few business days to appear in your account.

This policy does not affect your statutory rights.